Terms & Conditions

For the purchase of physical bullion, visit our website www.melbournemint.com.au
, or call us on (61) 3 8602 5188.

MM reserves the sole right to make changes to these terms and conditions at any time, and
encourages you to review them periodically.

TERMS & CONDITIONS

Effective August 2019

TERMS AND CONDITIONS FOR PURCHASING

Metal Purchase. Precious metal is purchased on the customer’s behalf and the metal price is locked in as soon as the customer has uploaded or forwarded MM a proof of payment within half an hour of placing an order via the website; www.melbournemint.com.au email; info@melbournemint.com.au or via fax; 03 8602 2588

1. Binding Contract

You enter into a binding contract with us at the time of making purchase or when an invoice is raised by us, whether by phone, email or through our website. At this time, the customer assumes all price exposure risk on the goods. MM requires a copy of proof of payment to be emailed or faxed immediately or within half an hour of placing the order. email; info@melbournemint.com.au or fax: 03 8602 2588. The contract to purchase is legally binding notwithstanding the non-return of this document.

2. Payment

Full payment is to be made in AUD and is due within half an hour of placing an order. In addition, such funds need to be cleared. Non-payment of any order will result in cancellation of the contract and recovery of all costs from the customer – All payments must originate from the verified customer’s bank account which displays the same name as that in which the MM account was opened. No delivery of physical bullion will be made until full payment is received from the customer into MM’s nominated bank account as cleared funds & ID requirement are met.

3. Online Payment Methods & clearance period:

• EFT Electronic Funds Transfer – clearance period 3 working days.
• RTGS Real Time Gross Settlement – clearance period immediate * providing full funds are available in MM account.

Payment Notes:

Proof of payment must be uploaded or emailed to info@melbournemint.com.au within half an hour to
lock in metal price.

funds so we can identify your payment and ensure that your funds are allocated correctly.

MM is not liable for any delays in receipt of customer’s funds into its bank account or lack of
notification thereof.

Customer Identification. Identification. Under the Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006, MM is required to be able to appropriately identify customers buying bullion products for orders, over the phone or online, we may request customers to provide appropriate identification (ID) documents prior to the commencement of trade. Individual customers wishing to place orders on MM website must complete Labgroup online ID verification check. If the client fails or doesn’t complete check. MM reserves the right to request additional customer identification information, at its discretion including other certified or notarised documents. Addressed to;

P.O Box 13357, Law Courts Melbourne, Victoria, 8010, Australia

You must be over the age of 18 to transact with MM.

1. Pricing

The full purchase price for any product, commission, fees and charges in connection with your
account and our services at the rates and currency notified by us in writing from time to time; any fees, taxes or other charges levied by a third party on MM in connection with your order or account, including but not limited to charges by banks or financial institutions; You are required to provide Available Funds to pay for all costs in connection with a purchase of product on the day the order/invoice is raised by MM. In the event of any default by you in the fulfillment of any of your obligations to us: you must pay us a default administrative fee of AUD $55 for each default.

If you default in payment of an invoice (which includes termination or cancellation of an order by you) you will pay us the difference between the price invoiced to you for any product, and the current buyback price (as determined by us) of the Product as at the date your default is processed. We may refuse to accept or fulfil any further orders from you for product or our Services.

In the event that incorrect prices are published on this website as a result of unexpected technical or data feed issues, force majeure, or other factors beyond our control, we unreservedly maintain the right to cancel any transaction so affected.

*Please note that all prices on this site relate to international spot price, and as such are updated every 5 minutes, reflecting the live market.

2. Goods and Services Tax (GST)

GST is not charged on Bullion when sold in Australia. For sales in Australia, GST is charged on freight and insurance.

3. Deliveries in Australia:

• Orders under AUD 20,000
  are delivered by Australia Post registered service to most major centres. Some remote locations may require collection from the nearest depot. Photographic ID (passport or driver’s license) and signature from the person receiving the parcel are required for all deliveries. Maximum weight per parcel is 5 kg. Only the customer or a person appointed by the customer at time of order will be able to receive the parcel. MM will notify customers via email when the order has been despatched, along with a website link and tracking number. Delivery normally takes place within 1-3 days of despatch, however may take longer due to circumstances beyond our control. If the person shown on the documents is not available to receive your parcel, a courier card with contact details will be left for you to arrange a collection at a depot.
• Claims for non-delivery or lost goods.
  A signed acceptance of delivery by the customer or nominated representative will be deemed as completed delivery. Any claim for non-delivery or lost goods must be made within 3 working days of despatch MM will not accept any claim for ‘lost’ or ‘missing’ parcels if the member has requested or provided the carrier with an ‘Authority to Leave’ instruction.
• For delivery purposes, the packed weight of a bullion order is estimated as the unpacked weight plus 20% for packaging. We do not offer refunds if freight is lower than the estimated rate.
• Orders over AUD 20,000 are delivered by Secure Courier. MM will contact the customer to arrange delivery. Photographic ID (passport or driver’s license) and signature from the person receiving the parcel are required for all deliveries. Only the customer or a person appointed by the customer at time of order will be permitted to receive the parcel. Orders sent by Secure Courier are only delivered to verified business addresses, and under NO circumstances will delivery be made to residential addresses including any business being conducted from a residential location or any post office box address. If the customer appoints a representative to accept delivery on their behalf then the representative’s full name, telephone ; ID number must be provided to MM in writing in advance of the delivery date. Photographic ID and signature also applies to this person. Secure couriers reserve the right to decline a delivery if the business is deemed to be in a high-risk area. In some instances, if a business delivery address is not available, self-collection from a Secure Courier depot may be possible subject to prior approval. The customer must take delivery (or collect) any orders transported via Secure Courier within 3 days from first point of contact. If not then storage fees, which will be the customers responsibility, will apply up to a maximum of 10 days after which goods will be returned and additional fees will apply. If a customer commits to a delivery or collection window and is not available at the agreed time, further fees, for which the customer is responsible, also apply.

9. INSURANCE (FOR DELIVERY ORDERS):

• Orders under AUD 20,000 will incur a mandatory insurance fee calculated at 1% of the total order value. MM will not deliver any order without insurance.
• Orders over AUD 20,000 will be delivered by Secure Courier, where the insurance fee will be quoted separately based on the order value and delivery location.

10. Despatch:

MM will endeavour to despatch orders within 3 working days of receipt of cleared payment – see Terms and Conditions (Section 3) for further information. During periods of high demand, delivery delays may occur. MM accepts no liability in the event of a delayed delivery.

11. Maximum Liability of MM.

The maximum maximum liability of MM to the customer at any time, provided only to the extent that MM is at fault, is limited to the price the customer paid for the specific order. Under no circumstances will MM be liable to the customer for any indirect, incidental, consequential, special, punitive or exemplary damages, including without limitation damages for loss of revenue or loss of profits, loss of reputation or loss of goodwill, or delay in delivery of the order, or any increased costs incurred by the customer arising from any provision of these Terms and Conditions including without limitation loss or damage suffered by any person as a result of any investment decision which resulted from formulating and acting upon any material on this website, even if MM has been advised of the possibility of such liability or foresaw or could have foreseen such liability, and notwithstanding whether such liability arises in contract, tort, statute, equity or otherwise.

12. Returns

No returns of of Bullion are accepted. Once a purchase has been made and paid for and material
goods have been delivered to a customer in good condition, there will be no eligibility for any customer
to receive any refund whatsoever. Dislike or dissatisfaction with any goods ordered or purchased will not
be accepted as or constitute grounds to receive a refund whatsoever.