FAQs

Your holdings have been audited and remain the same. Your account is managed
in the same way and in most cases by the same personal.

Our core services stay the same however, you will now be able to utilise our different sites interstate and abroad. You could also benefit from added services and products offered by GBA group. If you wish to find out more, you can talk to one of our consultants.

Fees and charges stay the same.

Our core team is going to be maintained. The new management team has been
in the industry for over 40 years and has a long-standing reputation, visit
The GBA Group Website to learn more about the Gold Bullion Australia Group
or download GBA Group Investors Kit here.

Policies and procedures are maintained as per current operations.

Account details will stay the same for online users.

You will now be able to utilise our different sites interstate and abroad. You could
also benefit from added services and products offered by GBA group. If you wish
to find out more, you can talk to one of our consultants.
• Clients wanting to have exposure to Silver, Platinum & Palladium could do
so at ease.
• The less traditional investor might want to talk to one of our Auctus
specialists, you can also download Auctus Investors Kit here.

The metals are held in the same location with the same security features. All accounts
have been audited to verify holdings are all backed by metal.

If you have any concerns, feel free to contact your usual staff member by calling 0386025188 or by emailing [email protected] You can also reach out to GBA Group at [email protected]

The troy ounce (oz) is a unit of imperial measure. In the present day, it is most commonly used to scale the mass of precious metals. One troy ounce is currently defined as exactly 0.0311034768 kg or 31.1034768 g.

There are 32.151 troy ounces in a kilogram.

The spot price is the current trading price of the metal as listed on the metals exchanges, which we use as an indicator for our pricing. The spot price does not reflect the costs associated with barring, transportation etc. when sold to the investor.

Investment grade physical gold bar or coin, bullion must be at least 99.99% pure. For silver, the minimum purity is 99.9%. All bullion products sold by Melbourne Mint meet investment grade standards.

The difference between our sale and our buy back price is called a ‘spread’. The spread allows for different trading and handling costs associated with us selling and buying precious metals. Like any trader, we make a small margin on sales of bullion, and we make a small margin on the bullion we buy back.

Selling can be done in our offices by bringing in your physical bullion. Please allow time for stock to be tested. You will be issued a buy back price and if you agree to the price you can nominate a preferred method of payment. Melbourne Mint will make payment to your designated bank account with funds received within 2 to 3 business days.

Yes, any products purchased through Melbourne Mint can be collected from our Melbourne office. Alternatively, we can arrange to have the bullion delivered to you.